Subscription Terms
& Services Agreement

These Subscription Terms & Services Agreement ("Agreement") govern the use of services, memberships, subscriptions, consultations, creative work, production services, mixing services, mastering services, mentorship services, and related offerings (collectively, the "Services") provided by The Record Lab ("The Record Lab," "Company," "we," "our," or "us").

By purchasing, subscribing to, accessing, or using any Services offered by The Record Lab, you ("Client," "Member," "you," or "your") acknowledge that you have read, understood, and agreed to be legally bound by this Agreement in its entirety.

1. Services & Subscription Plans

The Record Lab provides professional music-related creative services, which may include, but are not limited to:

• Music production
• Mixing
• Mastering
• Creative consultation
• Artist development guidance
• Song feedback
• Mentorship
• Audio editing
• Stem preparation assistance
• Session collaboration
• File review
• Release preparation support
• Other services listed on the Company website, checkout pages, private communications, invoices, or onboarding materials

Services may be offered through:

• Monthly subscription plans
• Membership tiers
• Project-based arrangements
• Add-on services
• One-time purchases
• Private agreements

The scope, deliverables, turnaround expectations, access level, communication level, and included features vary depending on the Client's selected plan or package.

The Record Lab reserves the right to modify, update, rename, restructure, discontinue, or replace subscription plans, pricing, deliverables, features, or internal workflows at any time.

Current plan details, pricing, and included features are defined by the active checkout page, pricing page, onboarding materials, or written communication provided at the time of purchase.

Nothing in this Agreement guarantees perpetual access to any specific plan structure, pricing model, deliverable count, or feature set.

2. Nature of Creative Services

The Client understands and acknowledges that music production, mixing, mastering, and other creative services are inherently subjective artistic services.

While The Record Lab will make commercially reasonable efforts to deliver professional, high-quality work consistent with industry standards and the selected subscription tier, artistic preference and subjective taste may vary.

The Record Lab does not guarantee:

• Commercial success
• Viral performance
• Streaming performance
• Label interest
• Playlist placement
• Audience growth
• Revenue generation
• Career advancement
• Specific sonic outcomes
• Compatibility with every playback environment
• Satisfaction based solely on subjective artistic preference

Creative disagreement or subjective dissatisfaction alone does not constitute defective work, breach of contract, negligence, or grounds for refund.

3. Billing, Payments & Renewals

Subscriptions are billed on a recurring basis according to the billing cycle selected at checkout.

By subscribing, the Client authorizes recurring charges to the payment method on file until cancelled.

All fees are:

• Charged in United States Dollars (USD)
• Due in advance of the applicable billing period
• Non-refundable except where explicitly stated otherwise in this Agreement

Failure to successfully process payment may result in:

• Suspension of Services
• Loss of subscription access
• Delayed turnaround times
• Cancellation of pending work
• Revocation of priority scheduling
• Termination of membership access

The Record Lab reserves the right to pause or withhold delivery of any work until payment obligations are fully satisfied.

The Client is responsible for maintaining valid payment information.

Chargebacks, payment disputes, fraudulent claims, or unauthorized payment reversals may result in:

• Immediate suspension of Services
• Permanent termination of access
• Refusal of future service
• Collection action where legally permitted
• Submission of supporting evidence to payment processors or financial institutions

The Client acknowledges that creative work, labor, consultation time, file preparation, project allocation, scheduling, communication, and administrative efforts begin prior to final delivery and carry real operational value.

4. Cancellation & Refund Policy

Subscriptions may be cancelled at any time prior to the next billing cycle.

Unless otherwise required by law, cancellations take effect at the end of the current paid billing period.

No partial refunds, prorated refunds, or credits are issued for:

• Unused time
• Unused submissions
• Delayed Client responses
• Inactive memberships
• Failure to utilize available Services
• Missed opportunities caused by the Client
• Change of artistic direction
• Loss of interest
• Independent release decisions

Once work has materially begun on a project, submission, session, revision, consultation, or creative task, all associated payments become non-refundable.

The Record Lab reserves sole discretion regarding any courtesy refunds, credits, or exceptions.

Repeated refund requests, abusive refund behavior, manipulative threats, or fraudulent dispute activity may result in immediate termination of Services.

5. Submission Requirements & Client Responsibilities

The Client is responsible for providing:

• Properly exported files
• Organized sessions
• Accurate information
• Reference materials where applicable
• Timely communication
• Necessary project assets
• Reasonable creative direction

Unless otherwise approved in writing, audio files should:

• Be submitted in WAV or AIFF format
• Be free from clipping and corruption
• Be properly labeled
• Start from the same session point
• Match the same sample rate and timing structure

The Record Lab reserves the right to:

• Reject poorly prepared files
• Request re-submission
• Delay turnaround timelines until proper files are received
• Charge additional fees for excessive cleanup, repair, organization, reconstruction, or correction work

The Client acknowledges that poorly prepared source material may negatively affect final results.

The Record Lab is not responsible for sonic limitations caused by:

• Poor recording quality
• Distorted recordings
• Damaged files
• Low-quality source material
• Missing assets
• Improper exports
• Excessive clipping
• Technical issues originating from the Client's equipment or recording environment

6. Turnaround Times & Scheduling

Any stated turnaround times are estimates only.

Turnaround timelines begin only after:

• Proper file delivery
• Receipt of all required materials
• Confirmation that submissions meet technical requirements
• Active subscription/payment status

Turnaround times may vary based on:

• Workload
• Queue volume
• Project complexity
• Revision activity
• Communication delays
• Technical complications
• Holidays
• Emergencies
• External vendor or platform issues

The Record Lab reserves the right to prioritize projects internally based on:

• Subscription tier
• Scheduling requirements
• Internal workflow considerations
• Staffing availability
• Operational demands

Delays do not constitute grounds for refunds, chargebacks, or liability claims.

7. Revisions & Scope Control

Reasonable revisions are included where applicable within the selected plan or package.

A "revision" refers to adjustments reasonably connected to the original creative direction provided by the Client.

The following may be treated as new work, additional work, or out-of-scope requests:

• Major arrangement changes
• New production direction
• Genre changes
• Excessive reconstruction requests
• Replacement of core creative references
• New vocal production requests
• New instrumentation requests
• Extensive editing beyond the original submission
• Repeated contradictory feedback
• Requests substantially exceeding the original scope

The Record Lab reserves the sole right to determine whether revision requests exceed reasonable revision standards.

Excessive revision abuse, repetitive non-constructive feedback, hostile communication, or attempts to exploit unlimited labor may result in:

• Additional fees
• Delayed scheduling priority
• Revision limitations
• Refusal of additional revisions
• Termination of Services

Revision requests must generally be submitted within a commercially reasonable timeframe after delivery.

Projects left inactive for extended periods may be archived, closed, or removed from active scheduling.

8. Communication & Conduct

The Record Lab is committed to maintaining a professional, respectful, and collaborative environment.

By using the Services, the Client agrees to communicate respectfully and professionally.

The Record Lab reserves the right to suspend or terminate Services without refund in cases involving:

• Harassment
• Threats
• Hate speech
• Defamation
• Abusive conduct
• Excessive hostility
• Repeated manipulation attempts
• Excessive spam communication
• Fraudulent behavior
• Chargeback threats used as leverage
• Disrespect toward Company personnel

The Record Lab is not required to tolerate abusive, unreasonable, or disruptive behavior.

Reasonable response times for communication may vary depending on:

• Workload
• Time zone differences
• Scheduling
• Holidays
• Operational availability

The Client acknowledges that subscription access does not constitute unlimited on-demand availability.

9. Additional Services & Overages

Services outside the scope of a Client's selected plan may require additional fees.

These may include, but are not limited to:

• Additional songs
• Rush delivery
• Extensive editing
• Vocal tuning
• Sound design
• Production revisions
• Session rebuilding
• Advanced cleanup
• Live session work
• File recovery attempts
• Alternate versions
• Deliverables beyond standard package inclusions

No additional work will begin until such work is approved where applicable.

10. Intellectual Property & Ownership

Upon full payment of applicable fees, the Client retains ownership of their underlying musical compositions, lyrics, and approved final delivered masters, subject to any separate written agreements.

The Record Lab retains ownership of:

• Internal processes
• Templates
• Systems
• Techniques
• Workflows
• Proprietary methods
• Unused concepts
• Internal intellectual property

Unless otherwise agreed in writing, The Record Lab may use portions of completed work for:

• Portfolio purposes
• Demonstration purposes
• Social media
• Marketing
• Promotional reels
• Website content
• Educational examples

The Record Lab will use commercially reasonable discretion regarding unreleased material.

Clients requesting confidentiality or non-disclosure for specific projects should communicate such requests in writing before release.

11. Credits

Where commercially reasonable and practically possible, the Client agrees to provide appropriate credit to The Record Lab on publicly released projects.

Examples may include:

• Streaming metadata
• Liner notes
• Social media credits
• Video descriptions
• Press materials

Failure to provide credit does not automatically constitute a material breach of this Agreement.

12. Data, File Storage & Backups

The Client is solely responsible for maintaining backups of:

• Sessions
• Stems
• Multitracks
• Masters
• Deliverables
• Project files

While The Record Lab may temporarily retain project materials for workflow purposes, long-term archival storage is not guaranteed.

The Record Lab is not responsible for:

• Lost files
• Corrupted data
• Drive failures
• Cloud storage failures
• Third-party platform failures
• Expired download links
• Accidental deletions beyond reasonable control

Clients are strongly encouraged to download and archive all deliverables promptly.

13. Independent Contractor Relationship

Nothing in this Agreement creates:

• An employment relationship
• A partnership
• A joint venture
• Agency authority
• Exclusive representation

The Record Lab retains sole discretion regarding how Services are performed, staffed, managed, scheduled, delegated, or internally executed.

The Company may utilize employees, contractors, assistants, engineers, producers, editors, or other personnel in connection with Services.

14. Limitation of Liability

To the maximum extent permitted by law, The Record Lab shall not be liable for:

• Indirect damages
• Consequential damages
• Lost profits
• Lost revenue
• Career setbacks
• Reputational harm
• Lost opportunities
• Streaming performance outcomes
• Release delays
• Third-party claims
• Emotional distress
• Business interruption
• Data loss

The total cumulative liability of The Record Lab arising out of or related to the Services shall not exceed the total amount paid by the Client to The Record Lab during the most recent billing period.

The Client acknowledges that creative services are inherently subjective and that no outcome, business success, or commercial performance is guaranteed.

15. Force Majeure

The Record Lab shall not be held liable for delays, interruptions, or failures caused by events beyond reasonable control, including but not limited to:

• Illness
• Emergencies
• Natural disasters
• Power outages
• Internet outages
• Equipment failures
• Cybersecurity incidents
• Platform outages
• Cloud service failures
• Government actions
• Labor disputes
• Acts of God
• Transportation interruptions
• Vendor failures
• Software failures

During such events, obligations may be delayed, suspended, or adjusted as reasonably necessary.

16. Right to Refuse or Terminate Service

The Record Lab reserves the right to refuse, suspend, or terminate Services at its sole discretion where necessary to:

• Protect personnel
• Protect operations
• Address abusive conduct
• Address policy violations
• Address fraudulent activity
• Maintain workflow integrity
• Protect business interests

Termination under this section does not automatically entitle the Client to a refund.

17. Governing Law & Dispute Resolution

This Agreement shall be governed by and interpreted under the laws of the State of California, without regard to conflict-of-law principles.

The parties agree to first attempt good-faith resolution of any dispute informally.

If unresolved, disputes shall be resolved through binding arbitration in Los Angeles County, California, unless otherwise required by applicable law.

To the fullest extent permitted by law, the Client waives participation in:

• Class actions
• Class arbitrations
• Representative actions

18. Entire Agreement

This Agreement constitutes the entire agreement between the parties regarding the Services and supersedes prior discussions, understandings, or representations relating to the subject matter herein.

Any waiver, modification, or exception must be made in writing by The Record Lab.

If any provision of this Agreement is determined unenforceable, the remaining provisions shall remain in full force and effect.

19. Acknowledgement

By purchasing, subscribing to, accessing, or using any Services provided by The Record Lab, the Client acknowledges that they:

• Have read this Agreement
• Understand this Agreement
• Agree to this Agreement
• Consent to recurring billing where applicable
• Accept the nature of subjective creative services
• Understand that results are not guaranteed
• Agree to communicate professionally and reasonably
• Accept the operational policies and protections outlined herein

The Client further acknowledges that continued use of the Services constitutes ongoing acceptance of the most current version of this Agreement.